GREAT QUESTION!!!! We could sit here all day talking about the numerous benefits of 100% natural merino wool over man made synthetics. Head over to our Why Merino? page for more information but before you head there think to yourself, would you prefer a cubic zirconia or a diamond?
All year round. Merino is an all year round fiber and that’s why we love it so much. With merino's natural ability to regulate body temperature it will keep you comfortable no matter the season. As it's breathable it will keep you feeling and smelling fresh no matter how many times you wear, just give it a chance to breath every now and then and you will be fresh as a daisy. Merino also offers great UV protection meaning you can spend longer in the sun doing the things you love. For more information head over to our Why Merino? Page
No, absolutely not. If you haven't tried merino before, you are in for a treat. One of the reasons we love this natural product so much is because it's soft, comfortable and ultra-lightweight. Merino fibers are much finer than standard wool fibers which is why it's perfect for wearing at any time.
Yes, for New Zealand orders we will give you the tracking number for your purchase as soon as we have picked, packed and shipped your order. For international orders it will depend on what shipping method you choose to whether you will receive a tracking number or not.
Yes. When purchasing from our site we give you two options to pay, Shopify Payments & PayPal. Both of these payment options are PCI (Payment Card Industry) Compliant. This means that your purchasing via the most secure method available online. Once you have made your purchase we automatically accept your payment which gives us a fraud report, this helps to protect both us and you from fraudulent transactions.
All major credit & debit cards are accepted via PayPal's secure payment service. This includes Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. NOTE: You can also complete the checkout process as a guest.
Yes. Gift Vouchers are a great option when purchasing for someone else that way you can take the hassle out of getting the sizing right. Keeping in mind though that we do not offer refunds on gift vouchers.
Yes. While we do our best to make as many products & sizes available we do sometimes keep some of our products offline to avoid disappointing customers when they are out of stock. If there is another style or size you are interested in, let us know and we will see what we can do.
If an item is showing as out of stock it means that we are only temporarily out of stock for this particular product and we are likely racing to get our next production thru. Come back in a couple of days to see if it is back in stock and we will be happy to take your order. If it is still not showing up, please do contact us via our Connect with us page for an update.
With this process we are able to keep our prices down and pass the savings on to you. Our farmers are experts at what they do, they have been breading merino sheep for generations and are making this perfect natural wonder material available to us. We then do what we do best, we design, test and then make the products available to you once we are happy with the product that we want to offer.
Absolutely. At Smart Merino we have a high ethical standard when it comes to our end to end process. This means that every person or sheep who has touched these products from concept, to shearing, to manufacturing, to shipping are all looked after very well.
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