Worldwide Shipping: From Local to International, We’ve Got You Covered
Shipping
- Free Shipping on orders over $100
- $7 flat rate for orders under $100
Items will be shipped during workdays. New Zealand Post guidance is that shipments sent using Tracked ParcelPost will take up to 3 working days after the item has been sent, your shipment can be any time at New Zealand Post.
- Free Shipping on orders over $100
- $15 flat rate for orders under $100
All shipments are sent using Tracked Air which has a target delivery time frame of 5-10 working days after the item has been dispatched. On some rare occasions (storms, union strikes etc) shipments do experience delays which means the deliveries can take slightly longer than expected. If you are needing support and any stage please do contact us at customer_support@smartmerino.com and we will support where we can.
- Shipping is calculated at checkout
- International Courier (Tracked): 4-7 working days
- International Air: 8-15 working days
- International Courier (Tracked): 4-7 working days
Returns & Exchanges
If you are not entirely satisfied with your purchase, we're here to help.
Please contact us within 30 days since the date you received items to initiate the return process.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it, this includes your item being in its original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you using the original payment method. Shipping costs on the original order, including duties and taxes, are not refundable.
If you do have a change of mind with your purchase, you can return your item or exchange the item, minus a restocking fee. It is the purchaser's responsibility to pay for return postage. To be eligible your item must be unused, unworn, the same condition it was received and in its original packaging.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to you using the original payment method. Shipping costs on the original order, including duties and taxes, are not refundable.